Frequently Asked Traveler Questions


We get this question so often at the resort. You can go online today and find many homes where the owners choose to rent and handle on their own. Some of these homes are exactly what are depicted in their advertising. Generally the pricing is pretty comparable to our rates. What you might get is a home or condo that is not as it is advertised. We hire only the best to clean and maintain our units. We have contractors on call 24 hours a day if you should have a problem with your rental. We have staff here at Deerfield Resort on call - on site 24 hours a day in case you do have a problem. We keep propane tanks in house to exchange when your grill is empty. We also have staff that can be in your unit within minutes if you have a problem. We evaluate each rental home on our program each year to see if it has measured up to our standards. There are many homes and condos on VRBO that were once managed by us and removed because of the substandard conditions. Every year we get visitors who had a home reserved on the lake that had issues keeping them from using it for their vacation. Many times, we find them a unit so they can stay on the lake. Those guests realize how easily a vacation can be ruined by not having a back up unit. We will always do our best to find you a home if the one you have reserved has a mechanical issue making it un-rentalable. Consider what you are paying for when checking out a vacation home online. You deserve the best vacation so make your reservation with the best!

What are vacation rentals?

Our vacation rentals are homes and condominiums that are privately owners and are leased through our property management firm.

What are the advantages of a vacation rental?

These vacation units are designed to make your vacation memorable and offer many amenities that you can not find in other areas or in a hotel. They offer greater value, more space and privacy then a typical room in a hotel.

How do I find the right vacation rental for me and my family?

We have many choices of homes and condos to suite your individual needs and demands for vacation. Rather it is a lakefront home with immediate access to the water and a dock, lakeview home which offers outstanding views of wildlife areas, gentle Cumberland Mountains and are very economical, Golf Course homes, lakefront condos & home where not only can you have immediate access to the water but your own private community dock and swimming pool. We can match a vacation rental to your specific demands.

Are vacation rentals available for business and conference use?

All of our vacation rentals can be used for business and conference use. We have our own large conference room as well as business office and party room. We host several huge business groups every year such as Crownline Boats, Ohio National Financial Services, Perfection Services, Quantrant Financial are a few that take advantage of the specialized services we offer.

Why should I use Deerfield Vacation Rental to book my vacation home?

Deerfield Resort was one of the first to start a vacation rental company on Norris Lake. It has been this model that others have emulated. Before our homes are accepted into our rental pool, they are inspected and required to meet our requirements for rental. We continue to monitor homes and rate them to ensure that they keep our standards. Once we accept a rental in a home, the owner does not have the option to move or cancel that rental because they decide that they want to use the home. If homes fall below our standards or guidelines, they are given an option to upgrade, change or they are removed from our rental pool. We have stayed one of the largest rental programs on the lake because our renters know they can trust that what we offer is what they get when they arrive. Our business has been built on return guests.

If I have questions during my stay, do I have someone to call for assistance?

We are right on site at Deerfield Resort in our new spacious office and are glad to assist with answers, problems or giving you brochures, maps, property listings or whatever you might need. Our office has provides each guest with our emergency telephone number in case of emergencies. Some of our staff lives within Deerfield so we are able to respond quickly after hours.

How do I check-in to my vacation home?

We want to meet you, give you a chance to get those last minute details about your home. Our office is open to provide keys or codes to renter your home upon check in. We are also available for additional parking passes, trailer permits or any other last minute help you might need.

What services does Deerfield Vacation Rentals offer to their vacation home renters?

We love to meet and greet each of our guests at Deerfield. We have delivery services from our on-site store for beer, pop, ice, etc. We offer a free business office for use while the rental office is open. Overflow parking is also available upon request.

Do I have Internet access and television satellite services?

All of vacation rentals unless noted have Direct TV satellite service during high season. Many have local stations as well as premium channels. Some of our vacation rentals offer Internet access. Internet access is always available at our Deerfield Office. Direct TV and Uverse services may be discontinued off season.

Where are Deerfield Vacation Rental units located?

We specialize in Deerfield Resort! Deerfield Resort has homes and condos on a 1000 acre Peninsula on Norris Lake.

What amenities does Deerfield Resort offer?

A few of the amenities of Deerfield are Bobby Clampett's Champion 18 Hole Golf Course, Private Paved Airstrip, Children's Playground, Tennis Courts, Sand Volleyball, Swimming Pools, Tiki Club on the Water, Marinas, Carry-Out Store, Trailer/Boat storage area, Club House Grill, Conference Room, Business Office & More.

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